- How is your Sales team performing currently?
- What processes do you have in place to Sell your services?
- Does your selling process match the Customer Journey?
- What methodology suits your Customers buying process?
- Does your Operations team complain the Sales team is selling services/products you can’t deliver?
Disconnect between the Sales, Marketing and Operations in business can cause conflict and confusion.
Attain assist customers in creating a process that is easy to follow, aligns the organisation with the values and services and is consistent. Having the entire team singing from the same song sheet and creating a culture where Sales is a part of everything you do.
Building your Sales Process
We know that confidence in salespeople comes from having a good grounding in product knowledge and sales processes and systems to follow which in turn creates enthusiasm – the key element for all successful salespeople.
A sales process is a company-wide standard that all sales staff follow. It’s a framework for consistent rules, based on sound research and sales best practice.
Everything is linked to your sales process – from staff training, to how to handle customer objections to what happens after a deal is closed. The sales process should be your organisation’s ‘guiding light’.
How it works
Sometimes we are so busy delivering our service, we don’t have time to sit down and reflect on the best process for us. This is where we can help.
First things first
We need to work with you in a workshop setting to understand your company in detail. This helps us to learn what is currently happening within your business as you will most likely have some natural processes that your team does without realising it. We then test your channels to get first hand experience of your customer journey.
we develop a current state and future state value stream map, this helps to identify where we can make improvements to increase conversion rates and decrease lead times.
we put it all together, with a detailed Process Map that will outline each stage of your customer journey and sales process, with the tools for each step along the way.
Contact us today to see how we can assist you.
Here is what our clients say...
"Sharn has transformed our business! BIG statement right? To say we are loyal raving fans is a testament to the service and training we received. Brandstorm invested in training with Sharn and being a small business investing in any training is a big decision, BUT, it has been one of the best investment for our business to date. I personally have been through a few courses in my professional career, and have found this training superior to anything to date because of not only the training and insights but the implementation. As an example, the first sale after our initial time with Sharn we increase the value of that sale by 25% ($1200) through simply identifying the value of our service to our new client. We are excited about our sales growth and passionately refer Sharn at any opportunity."
- Anthony Simons, Director, Brandstorm
"I have been through many other Sales training programs and I must say that Attain tailored their approach to be specific to my business.
Everything was well thought out and Sharn's passion to see other businesses succeed with the program really shows in the training. Everything was well thought out.
Even down to the candidates I did the training with. It was disclosed at the end of the course that we were carefully selected as we would be able to compliment each other in terms of referrals.
I liked that some thought was put into this. This exemplifies the rest of the course material and exercises. A well thought out program that I would recommend to others to complete."
- William Cheong, Director, Rede
“I gained a lot of confidence in myself and my approach to clients. My questions are more direct and I am uncovering needs in a much more structured approach. I am now spending 45 minutes where it used to be an hour and a half and I just do not seem to strike the usual objections or ‘hard to handle’ moments. I have done three ‘go ahead’ deals in the last month worth $50,000 that I attribute to the skills I learned during my day with Bill.”
- Simon Tansley, Designer, Mastercraft Kitchens
Sharn's professional and process driven approach to sales has been a game changer. I would recommend Sharn to anyone looking at improving their sales strategy and growing their business.
- Mat Harvie, Investment Sales - Property Managers Group
I recently attended the sales training course facilitated by Sharn Piper.
I found the course itself informative and it provided a process to apply for new business prospecting and referral strategies.
I finished the course both motivated and armed with tactics I can implement quickly to both improve the volume of new business opportunities and the overall quality of customer and opportunity.
My own strategy and the strategies proposed by Attain were quite aligned, however Sharn was able to provide tactics and processes to support the strategy and achieve success more effectively.
The course was made all the more meaningful due to Sharn's input, perspective and passion.
I feel that he genuinely cares about my business and wants it to succeed. His experience and the way he conducts his own business reflects the course itself. In other words, he "Walks the talk" as opposed to other trainers and facilitators I have come across.
I recommend Sharn
- Bharat Mehta, Director, Mehta Financial Services
Our franchisees are very competent technically but, like so many other technical people, they are less confident in finding new business. You gave them all the tools they needed in a way that made them believe that they could action them easily and make them work. Even the ones with "you can't help me" and "you had to be there" attitudes were drawn in. Your humour held them for a mammoth session and you had their attention right to the end… We are looking at ways of having you back to continue the good work you have started.
- David Dovey
I recently completed the high performance training course with Sales Impact. Sharn and the team have done a great job putting together a training course that is easy to understand and implement for those wanting to excel in the sales role. As a manager of a busy sales team, I was pleased to be provided with additional training tools that I could use and modify as my own.
As sales people we never stop learning, I've modified our new business development process and already reaping the rewards with success in recent new client presentations.
- Peter Lloyd
I was a little sceptical going into a full 2 days intensive sales training course, as I have sat through many other courses previously that have let me down.
However I’m extremely thankful to say that we were all blown away by Sharn’s enthusiastic approach, he really had us captivated from start to finish. The training and subsequent ongoing support, have completely changed our companies outlook in so many ways.
I would highly recommend the training to anyone looking to up-skill themselves, their team & most importantly increase sales & profit margins!
- Russell Hogg
I continue to be impressed with Sharn's positive enthusiastic energy and outlook in assisting businesses with their sales processes whenever our paths cross. I have also attended a Sales Systems Development course with Sales Impact NZ in Auckland with Sharn which I found very rewarding and it has definitely helped us to win more business sales. I wish I knew about this years ago!
- Steve Danko
I attended Sharn' Sales training and it has revolutionised how I approach new business opportunities. I have much more planned and intentional approach now. The 2 day intensive course is has s a lot of content to digest, however it is very practical and I have found Sharn's ongoing support invaluable. Sharn is a consummate professional.
- Frances Carlisle